Auto-assign conversations
Route new conversations to the right teammate or group automatically using round-robin and custom rules.
Shared Inbox
A shared inbox to bring seamless collaboration in one place
Centralize all your inbound conversations from every channel into one collaborative inbox. Your team can access, manage, and respond to messages efficiently — without stepping on each other.
14 days free trial — All Bybelt features — No card required
Omnichannel
Explore our omnichannel shared inbox
Channels
Unlock the power of conversational experiences
Bring email, chat, social, and messaging apps into one timeline so your team always has the full customer story.
Website chatEmailWhatsAppMessengerInstagramSMSTelegramSlack
Built to adapt to your specific needs
Reminders & follow-ups
Snooze conversations and set reminders so nothing falls through the cracks when your team is busy.
Private notes
Leave internal context for teammates without exposing private notes to customers in the thread.
Route conversations automatically
- Round-robin assignment
- Route by origin channel
- Route by customer intent
- Custom routing rules
AI copilot in every conversation
- Smart reply suggestions
- Conversation summaries
- Auto-translate messages
- Transcribe audio messages
- Auto-categorize conversations
- Grammar & tone improvements
- Expand and rephrase drafts
Testimonials
Loved by support teams everywhere
4.8 average across 2,000+ reviews
“Bybelt has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.”
“We chose Bybelt from the begining because of its flexibility and level of automations it allowed.”
“We really enjoy being able to play with the possibility of the api, so much that it has become a mini-backoffice for us.”
“Bybelt is probably one of my favorite part of my business. It's just so good.”
“Bybelt has become a central asset for Reedsy, empowering the team to provide fast, personalized responses and make customer support more effective through AI-powered solutions.”
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