Always-on support
Serve customers around the clock without burning out your team. Hugo handles repetitive questions while your agents focus on complex cases.
AI Agent · Hugo
Meet Hugo, your brand's most efficient support teammate
Your best AI support agent teammate. Hugo learns from your content, resolves inquiries automatically, and hands off to humans when the conversation needs a personal touch.
14 days free trial — All Bybelt features — No card required
Capabilities
The AI teammate built for modern support teams
Hugo is included in the Bybelt Plus plan and works alongside your shared inbox, knowledge base, and CRM — not instead of them.
Trained on your content
Teach Hugo using your website, PDFs, and knowledge base articles. Answers stay accurate to your product and brand voice.
Seamless human handoff
When Hugo reaches the limits of automation, conversations transition smoothly to your team with full context preserved.
Omnichannel by design
Deploy Hugo on your chat widget, WhatsApp, Messenger, Instagram, email, and more — from a single workflow.
Deploy Hugo on every channel your customers use
Website chatWhatsAppMessengerInstagramEmailSMSTelegramSlack
Built for every team that talks to customers
Customer support
Deflect FAQs, troubleshoot common issues, and route urgent tickets to the right agent instantly.
Inbound sales
Qualify leads, answer product questions, and book demos while your sales team sleeps.
Onboarding
Guide new users through setup steps and surface help articles at the perfect moment.
Testimonials
Loved by support teams everywhere
4.8 average across 2,000+ reviews
“Bybelt has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.”
“We chose Bybelt from the begining because of its flexibility and level of automations it allowed.”
“We really enjoy being able to play with the possibility of the api, so much that it has become a mini-backoffice for us.”
“Bybelt is probably one of my favorite part of my business. It's just so good.”
“Bybelt has become a central asset for Reedsy, empowering the team to provide fast, personalized responses and make customer support more effective through AI-powered solutions.”
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